Head of Care & Wellbeing Operations

EACH Hospice Based – Milton, Norwich or Ipswich

• This is an onsite role with occasional hybrid working
• Please specify preferred EACH hospice work base location when applying

Permanent Contract

Full time – 37.5 hours per week

Salary:  £66,582 - £77,368 FTE per annum, experience dependent

• EACH Care Salary Band - 8b

Lead services that make every moment matter

At East Anglia's Children's Hospices (EACH), we believe every child and young person with a life -shortening or life-threatening condition deserves outstanding care, and every family deserves support when they need it most.

We're looking for an inspiring and strategic leader to join our Care Directorate as our new Head of Care & Well-being Operations. This is a rare opportunity to lead services that directly impact the lives of babies, children, young people and families across East Anglia while shaping the future of children's hospice care.

If you are passionate about leading high-performing teams, delivering excellent care, driving innovation and creating positive change, we'd love to hear from you.

About the role

As a key member of our Care Senior Leadership Team, you will provide strategic and operational leadership across our hospice services, ensuring families receive safe, compassionate and high-quality support wherever they access our care.

You will lead our Service Managers and Well-being Leads across our hospice sites, helping to develop services that are responsive, sustainable and equitable. Working closely with colleagues, families and wider stakeholders, you will help us grow our impact and ensure we continue to meet the changing needs of children and families.

This is a role where you can influence service delivery across a whole region, champion innovation, improve access to care and contribute to transformational change whilst remaining connected to the people at the heart of everything we do.

What you'll be responsible for

• Leading the day-to-day operational delivery of care and well-being services across EACH.
• Driving service improvement, innovation and transformation programmes.
• Supporting the development of services that meet growing demand and reduce inequalities in access.
• Providing visible, compassionate leadership to multidisciplinary teams.
• Ensuring strong clinical governance, safeguarding, quality and regulatory compliance.
• Working with families to ensure their voices shape service development and improvement.
• Developing meaningful partnerships across the health and care system.
• Supporting workforce planning, recruitment, retention and staff wellbeing.
• Using data, insight and performance measures to drive continuous improvement.
• Helping shape the future strategic direction of children's palliative care services across the region.

What we're looking for

We recognise that exceptional leaders come from a variety of backgrounds and experiences.  We're particularly interested in candidates who can demonstrate:

• Significant senior leadership experience within health, care, children's services, community services or related sectors.
• Experience of leading large, multidisciplinary teams through change and ongoing development
• Strong operational management and service improvement expertise.
• A track record of delivering high-quality services and achieving strong performance outcomes.
• Excellent relationship-building and stakeholder engagement skills.
• A commitment to inclusive leadership, equity and diversity and belonging.
• The ability to think strategically while maintaining a focus on operational delivery.
• Passion for improving outcomes for children, young people and families.

Professional qualifications or registration are advantageous, but we are equally interested in candidates who can demonstrate equivalent senior leadership experience and impact.

Why join EACH?

At EACH, you'll be joining an organisation where people genuinely care about one another and where every role contributes to something extraordinary.

What you'll gain

• The opportunity to shape and influence services that support children and families when they need us most.
• A collaborative and values-led leadership culture.
• The chance to lead innovative service developments and transformation programmes.
• A strong commitment to staff wellbeing and work-life balance.
• Flexible working opportunities.
• Ongoing leadership development and professional growth.
• The opportunity to work alongside highly skilled and passionate colleagues.
• A role where your contribution will have a lasting impact across the region.

*  If you would like to arrange an informal discussion about the role, please contact Helen Banham, Executive Assistant at Helen.Banham@each.org.uk  *

Closing date:            10th August 2026

Interview date:         4th September 2026

Please view the full job description and person specification for this role at the bottom of this page.

Interested in Learning More Before You Apply?

At EACH, we are committed to ensuring our recruitment process is accessible to everyone and actively encourage applicants to ask questions, request reasonable adjustments or have an informal discussion before submitting an application.

If you’d like to find out more or make a request, please contact the Recruitment Team by email hrinbox@each.org.uk or phone 07595 414843.